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Items purchased at Yourdomain.com may be returned either to a store or by mail, unless stated otherwise in the list of exceptions below

Items must be returned in the original manufacturer's packaging. We highly recommend you keep your packaging for at least the first 90 days after purchase.

Items purchased from a Marketplace retailer cannot be returned to Yourdomain.com; they must be returned to their Marketplace Retailer in accordance with their returns policy. Please email the Marketplace retailer directly.


Returns Policy by Department

Clothing, Shoes and Accessories

Must be returned within 90 days

  • Items purchased at Yourcompany.com can be refunded with a receipt or exchanged within 90 days of purchase.

Sports and Fitness

Must be returned within 90 days unless listed below

Oversized table games and treadmills may be returned to a Yourcompany store or by freight shipping. Under some circumstances, you may be charged for return shipping.

To return an item by freight, please contact Customer Care for assistance. They will also be able to inform you of any return shipping costs.

Autographed sports memorabilia must be returned with the included Certificate of Authenticity.

Swimming pools must be returned within 90 days of receipt.

Electronics

Must be returned within 90 days - with these exceptions:

The following electronics items must be returned within 15 days of receipt:

  • Computers
    • Computer hardware
    • Printers (including 3D printers)
    • 3D printing supplies and products
  • Camcorders
  • Digital cameras
  • GPS units
  • Digital music players
  • Tablets
  • E-readers
  • Portable video players
  • Drones

Must be returned within 90 days:

  • Televisions
  • Computer software must be returned unopened
  • There are no returns or refunds on prepaid cellular phone cards and electronically fulfilled PINs or minutes.

Must be returned within 14 days and 15 days:

  • Post-paid cell phones must be returned within 14 days of receipt.
  • Pre-paid cell phones must be returned within 15 days of receipt.
  • There are no returns or refunds on prepaid cellular phone cards and electronically fulfilled PINs or minutes.

Not available for return:

  • No returns for software delivered by email.

Books, Movies, Music and Video Games

Must be returned within 90 days if unused, unopened and unmarked

  • Books must be returned unused and unmarked.
  • CDs, DVDs, Blu-ray discs, audiotapes, videotapes and video games must be returned unopened. If the item is defective, it can be returned within 90 days with a receipt and the original packaging. Defective items may be exchanged for the same title.
  • Video on Demand cannot be returned. All sales are final and all charges from those sales are nonrefundable
  • Video game software, if defective, can be returned within 90 days with a receipt and the original packaging. Defective items may be exchanged for a different title if the same title is not available.

Must be returned within 15 days

  • Pre-owned (refurbished) video game hardware must be returned within 15 days of receipt

Refund timelines

Once we accept and process your return, please allow about one to two business days for a merchandise Credit to appear in your Your Store account. If you chose to make your return for a refund, you will see the amount reflected on your original form of payment within seven business days.

Please note this is an example of RMA Policy! It should be changed before you start using the RMA functionality!