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Ink4Less guarantees your complete satisfaction on all remanufactured and compatible replacement inkjet and toner cartridges. If you are not happy with your aftermarket cartridge purchase Ink4Less will replace or refund your purchase based on the guidelines below.
The majority of ink and toner cartridge issues can be resolved with simple troubleshooting procedures, which can be found on the Ink4Less FAQs page. If you do not find a solution through troubleshooting, please contact Customer Service for assistance so that a determination of whether or not the product is defective can be made. If we cannot resolve your issue we will gladly send a replacement at no charge.
Ink4Less.com provides a (1) One-Year warranty for Compatible and Remanufactured products to be free from manufacturing defect. Genuine OEM cartridges are not warranteed by Ink4Less. The OEM manufacturer is responsible for any and all warranties. Warranties will vary from each manufacturer, so we recommend you contact them as quickly as possible for any possible warranty coverage (also see OEM cartridge packaging for warranty information).
If you need to replace a defective product, the returned item must contain no less than 60% of the original ink or toner content and be within warranty timeframe as stated above. Replacements are for the same product, same condition and same brand.
To replace a product you must request an RMA (Return Merchandise Authorization) number first before returning the defective item. Products returned without an RMA number will be refused and returned to the sender at the sender's expense.
Ink4Less.com will ship replacement products at no cost via USPS Ground, UPS Ground or FedEx Ground shipping service. If you require replacements shipped overnight or via other express shipping service, you will be responsible for all shipping costs. Ink4Less.com will provide a free shipping label or issue a "call tag" for return shipping of defective product.
At times you may choose to return a non-defective item to Ink4Less.com. On all returns, we will refund you the price paid for the items returned. The original shipping charge will not be refunded unless Ink4Less.com made a mistake with your order. The customer is responsible for all return shipping and insurance charges, and accepts all risk of loss for the return products during shipment.
Ink4Less.com provides a (30) thirty day return guarantee from original order date for product returns on Compatible and Remanufactured products. Genuine OEM products are limited to 14 days on returns from original purchase date. If you need to return a non-defective item for any reason the item must be unused, unopened and in "as new" condition (including no writing or markings on the packaging).
If you need to return a product, you must request an RMA (Return Merchandise Authorization) number first before returning the defective item. Products returned without an RMA number will be refused and returned to the sender at the sender's expense. If you are eligible for a refund, refunds to a credit card can only be made up to 90 days after the original purchase date. Any refunds past the 90 days will be issued as store credit. You may login to your account or call when you would like to use the store credit on a new purchase. Store credits require an account on our website, if you don't have one, you will need to sign up or we we will create it for you and provide a link to set your password.
A 20% restocking fee will be applied to all returns for refund if the return is the result of customer error, customer replaces printer or product is no longer needed. Shipping charges are non-refundable.
Canceled orders must be received by telephone before 12 p.m. PST. Order cancellations received after 12pm are too late to stop shipment and will incur shipping fees. Email requests to cancel orders cannot be accepted — you must phone in all cancellation requests. For refused packages or returns due to incorrect address, action, inaction or absence of the recipient, we will refund the order total to the customer's original form of payment, less actual shipping charges.
For further assistance, contact Customer Service by email or call (888) 488-4465.