Ink4Less.com Warranty & Return Policy
Ink4Less guarantees your complete satisfaction on all remanufactured and compatible replacement inkjet and toner cartridges. If you are not happy with your aftermarket cartridge purchase Ink4Less will replace or refund your purchase based on the guidelines below.
The majority of ink and toner cartridge issues can be resolved with simple troubleshooting procedures, which can be found on the Ink4Less FAQs page. If you do not find a solution through troubleshooting, please contact Customer Service for assistance so that a determination of whether or not the product is defective can be made. If we cannot resolve your issue we will gladly send a replacement at no charge.
Ink4Less.com provides a (1) One-Year warranty for Compatible and Remanufactured products to be free from manufacturing defect. Genuine OEM cartridges are not warranteed by Ink4Less. The OEM manufacturer is responsible for any and all warranties. Warranties will vary from each manufacturer, so we recommmend you contact them as quickly as possible for any possible warranty coverage (also see OEM cartridge packaging for warranty information).
If you need to replace a defective product, the returned item must contain no less than 60% of the original ink or toner content and be within warranty timeframe as stated above. Replacements are for the same product, same condition and same brand.
To replace a product you must request an RMA (Return Merchandise Authorization) number first before returning the defective item. Products returned without an RMA number will be refused and returned to the sender at the sender's expense.
Ink4Less.com will ship replacement products at no cost via USPS Ground, UPS Ground or FedEx Ground shipping service. If you require replacements shipped overnight or via other express shipping service, you will be responsible for all shipping costs. Ink4Less.com will provide a free shipping label or issue a "call tag" for return shipping of defective product.
At times you may choose to return a non-defective item to Ink4Less.com. On all returns, we will refund you the price paid for the items returned. The original shipping charge will not be refunded unless Ink4Less.com made a mistake with your order. The customer is responsible for all return shipping and insurance charges, and accepts all risk of loss for the return products during shipment.
Ink4Less.com provides a (30) thirty day return guarantee from original order date for product returns on Compatible and Remanufactured products. Genuine OEM products are limited to 14 days on returns from original purchase date. If you need to return a non-defective item for any reason the item must be unused, unopened and in "as new" condition (including no writing or markings on the packaging).
If you need to replace a product, you must request an RMA (Return Merchandise Authorization) number first before returning the defective item. Products returned without an RMA number will be refused and returned to the sender at the sender's expense.
We cannot accept returns of certain items for a refund, including:
- Any product that is returned more than 30 days (14 days for OEM) after original date of order
- Any product that is not in its original condition, is physically damaged, or is missing parts
- Any photo paper supplies that have been opened, printed or used
- Any clearance products (e.g., refurbished, new and opened box items)
A 20% restocking fee will be applied to all returns for refund if the return is the result of customer error, customer replaces printer or product is no longer needed. Shipping charges are non-refundable.
Canceled Orders or Shipping Address Errors
Canceled orders must be received by telephone before 12 p.m. PST. Order cancellations received after 12pm are too late to stop shipment and will incur shipping fees. Email requests to cancel orders cannot be accepted — you must phone in all cancellation requests. For refused packages or returns due to incorrect address, action, inaction or absence of the recipient, we will refund the order total to the customer's original form of payment, less shipping charges.
- Read and understand our complete return policy before you submit an RMA request
- Contact Ink4Less.com Customer Service by email or by calling 1-888-488-4465
- Request an RMA (Return Merchandise Authorization) number. The RMA number must be written on the outside of the return shipping box. Please note that products returned without an RMA number will be refused and WILL NOT receive a refund or replacement. Note: RMA numbers must be obtained BEFORE you ship your product back; RMA numbers are valid for 20 days. RMA process can take up to 7 days before an RMA number is issued.
- Repack the product in its original packaging materials and include any accessories
- Ink4Less.com may reject the return or choose to apply additional charges against the customer for any missing components
- For Replacements: Print and affix the return label provided by Ink4Less.com
- Ink4Less.com must receive your returned product within 20 days after issuance of an RMA number or you will be charged for the replacement product shipped in advance
- For Returns or Exchanges: Affix your own shipping label or postage
- Allow up to 7 business days for Ink4Less to process your returns and issue refunds where applicable
For further assistance, contact Customer Service by email or call 1-888-488-4465.